Privacy Policy

Welcome to Mobs Trading Ltd

At Mobs Trading Ltd, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Returns

You have the right to return your order within 14 days of receiving the item, in accordance with UK consumer protection laws.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase or order confirmation must be provided.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded:

Perishable goods
Personal care or hygiene products
Gift cards
Downloadable software or digital products
Items marked as “Final Sale”
Customized or personalized products
Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.

Once verified, we will offer:

A replacement item, or
A full refund

depending on product availability and customer preference.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

Shipping charges are non-refundable unless the return is due to our error.
Your bank or payment provider may require additional processing time.
Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you wish to exchange an item, please contact our support team first.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The wrong item was sent
The product is faulty

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellation

Orders may be cancelled within 12 hours of placement. Once an order has been processed or dispatched, cancellation may not be possible.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

We would love to hear from you.